Shipping Policy

Effective Date: Oct 10, 2023

Thank you for choosing LUXIAOJUN for your weightlifting shoes, accessories, and gear needs. We are committed to providing you with a smooth and efficient shipping experience, offering both domestic and international shipping. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

1. Order Processing

Please allow 3 business days to process your order. You can expect to receive an email notification within 3 business days confirming that your order is on its way!

2. Domestic Shipping (Within the United States)

For domestic orders within the United States, we offer Standard Shipping: 3 - 7 business days

Our primary shipping carriers for domestic orders are USPS, UPS, and DHL. However, we may use other reputable carriers for some orders.

3. Domestic Shipping Rates

Shipping rates for domestic orders within the United States are calculated based on the total weight of your order, the shipping method selected, and the destination, including remote areas. Shipping costs will be displayed during the checkout process for your review.

For remote areas not eligible for the flat shipping rate, an additional shipping surcharge may apply due to increased delivery costs. If your location falls within a remote area, the specific shipping cost will be calculated and displayed during checkout.

Please note that remote areas might experience extended delivery times beyond standard shipping estimates. If you believe your location falls within a remote area and are uncertain about the additional shipping charges, please contact our customer support for further assistance before completing your order.

4. Domestic Shipping Destinations

We currently ship to locations within the United States. If your location is within the United States but not listed, please contact our customer support for further assistance.

5. International Shipping

For international customers, we offer International Express Shipping: 5 - 9 business days.

Our primary shipping carriers for international orders are USPS, UPS, and DHL. However, we may use other reputable carriers for some international orders.

6. International Shipping Rates

Shipping rates for international orders are calculated based on the total weight of your order, the shipping method selected, and the destination. Shipping costs will be displayed during the checkout process for your review.

7. Customs and Duties (International)

For international orders, please note that customs fees, import taxes, and other charges may apply. It is your responsibility as the consumer to pay these additional costs if they are applicable to your international order. Please ensure compliance with the customs rules and regulations of the destination country. Any fees or duties imposed by the destination country's customs authorities are the responsibility of the recipient/customer.

8. International Shipping Destinations

We offer international shipping to a wide range of countries worldwide. If your location is not listed during checkout, please contact our customer support for further assistance.

9. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your order, whether it's domestic or international.

10. Estimated Delivery Time

Estimated delivery times depend on the shipping method you choose and your location. While we strive to provide accurate estimates, please note that actual delivery times may vary due to unforeseen circumstances.

11. Delayed or Missing Shipments

In the event that your shipment is delayed or missing, please contact our customer support team. We will work diligently to resolve any shipping issues and provide you with the necessary assistance.

12. Refunds, Returns, and Exchanges

• We accept returns up to 30 days after delivery if the item is unused and in its original condition. The full order amount will be refunded, minus the shipping costs for the return.
• In case your order arrives damaged, please contact us as soon as possible with your order number and a photo of the item's condition. We will address these issues on a case-by-case basis and work towards a satisfactory solution.

If you have any further questions or require assistance, please do not hesitate to contact us at info@luxiaojun.com. We are here to ensure you have a positive shopping experience with LUXIAOJUN, both domestically within the United States and internationally worldwide.